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Our Return Policy

How to return a product?

Before returning an item, please check our Return Conditions stated in the questions below to make sure your item is eligible for return. You have 1 calendar day to notify us that you want to return your product after its reception.

If your return meets all the requirements, your returns can be initiated via an email to us and we will email our Return Form to you. Our email address can be found on our contact us page. The return form must accompany the goods you want to return.


How much time do I have to return a product to Puppy Village?

If your product meets our return conditions, your products can be returned within a period of 2 days from delivery date (day you received the item).

Example: If I received my product on Wednesday 24th, I have until next day Thursday 25th to notify Customer Service through email and until Friday 26th to dispatch the actual item to us. After this period, unfortunately we can’t offer you a refund or exchange.

Conditions and reasons to return an item?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Before you checkout and initiate a payment, we advise you ensure you chose the right product. In most cases, goods that are sold in good conditions are non refundable unless we delivered the wrong products to you (different from what you ordered).

What are the conditions for returning an item?

Proof of purchase (order number, invoice, etc)

Reason for return has to be valid and return acceptance conditions met

Return method must be a trackable method.

Refund method that you would like and the necessary information associated (bank account number, etc.)

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